At Tradimed, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy below for a clear understanding of our return and refund process.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product was delivered in expired or unsealed condition (in case of skincare or health-related items).

Note: Returns are not accepted for products used, opened, or returned without original packaging and invoice.

2. Return Request Window

You must raise a return request within 48 hours of receiving the product. Requests beyond this window will not be entertained.

3. How to Initiate a Return

To request a return:

  1. Email us at info@tradimed.in with your order number, issue description, and clear images of the product.
  2. Our team will review and respond within 1-2 business days.
  3. Once approved, we will arrange pickup or guide you through the return process.

4. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 5-7 business days.
  • Refunds will be credited to the original payment method used at the time of purchase.

5. Non-Returnable/Non-Refundable Items

  • Products opened or used
  • Items bought on sale or discount
  • Custom orders or personalized products
  • Items returned without original packaging

6. Cancellation Policy

  • Orders can be cancelled before dispatch by emailing us at info@tradimed.in or calling us at +91 9873980773
  • Once dispatched, orders cannot be cancelled.

7. Need Help?

For any questions related to returns or refunds, contact us:

📧 Email: info@tradimed.in
📞 Phone: +91 9873980773